Terms & Conditions, Refund Policy, Pricing & Promotion Policy.
The Site should not be used by you if you have failed to use it in accordance with the Terms Of Service and Private Policy. Do not use this if you do not meet the Site access and usage requirements. The Site is available and is offered only to users who are 13 years of age and older. If you are under the age of 13 years old, you should not use this Site unless your parent or guardian is accessing it for you.
When you use this Site, you have represented and warranted that you are of legal age to form a binding contract and meet all of the within eligibility requirements. You may contact our Customer Support team anytime you have any questions regarding the Site or Terms of Service.
Buyers: Users who purchase services
Sellers: Users who offer and perform services for sale through Gigs on MyExpertHub.com
Custom Offers: Exclusive proposals that a Seller can create in response to specific requirements of Buyers.
Custom Orders: Requests made by a Buyer to receive a Custom Offer from a Seller.
My Expert Hub Balance: The aggregated amount of your Revenue as a Seller or/and returned payments from orders canceled by a Buyer.
My Expert Hub Credits: Credits which we might provide users to use for purchases only on MyExpertHub.com. This is subjected to the within Terms of Service or any other applicable regulations or/and laws.
Gigs: Services offered on MyExpertHub.com
Gig Extras: Additional services offered on top of the Seller's regular Gig for an additional price defined by the Seller.
Gig Packages: Allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Sellers price their services for prices suitable to them.
Gig Page: Where Sellers can describe their Gigs and the Gigs terms, and the Buyer can purchase the Gig and create an order.
Order Page: Where Buyers and Sellers communicate with each other in connection with an ordered Gig.
Orders: The formal agreement between a Buyer and a Seller after a purchase has been made from the Seller's Gig Page.
Complete Order: An order/gig which has been completed and given to its buyer and buyer marks it complete within three days of receipt of gig or anytime thereafter.
Payment Service Providers: Service providers who provide payment services to Buyers and Sellers in connection with MyExpertHub.com platform.
This includes the collection of funds from Buyers in connection with the purchase of Gigs from Buyers; remittance and withdrawal of funds to Sellers in connection with completed Gigs, and the holding of funds in connection with MyExpertHub.com Balances.
Disputes: Disagreements experienced during an order between a Buyer and Seller.
Revenue: The money that Sellers earn from completed gigs/orders and can either withdraw or use to purchase Gigs on the Site. This is subjected to the within Terms and Conditions.
It is free to register for buying and selling on MyExpertHub.com.
The price for services and Gigs on the Site is reasonable and Sellers are allowed to determine their own selling price
Only registered users may buy and sell on MyExpertHub.com
All Buyers will pay MyExpertHub.com in advance for the Sellers to create their Gigs or perform their services.
All Sellers must fulfill all orders they have agreed upon with the Buyers of their Gigs.
Sellers should avoid ongoing cancellation of orders as this will affect their rating and status on the Site
Users should never make an offer or accept any form of payments using any method outside of MyExpertHub.com
MyExpertHub.com retains the right to use all published delivered works for MyExpertHub.com marketing and promotion uses.
You may not offer direct payments to Sellers using payment systems outside of the MyExpertHub.com Order system.
MyExpertHub.com retains the right to use all delivered gigs which are published publicly for marketing and promotional purposes.
Buyers may request a specific service from MyExpertHub.com. Services requested on MyExpertHub.com must be services allowed on MyExpertHub.com. MyExpertHub.com should only be used by the user for the Site's intended purpose. Failure to comply and use the Site as it is intended will lead to cancellation of your account and further investigation with a view of taking further action in accordance with the law.
Buyers pay MyExpertHub.com to create an order from a Seller's Gig page or Custom Offer, using the Order Now button. MyExpertHub.com partners with Payment Services Providers for purposes of collecting Gig-related payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with MyExpertHub.com Balances. All payment services in connection with the collection of funds on the MyExpertHub.com platform is performed by MyExpertHub.com Payment Services Providers.
MyExpertHub.com serves as Seller's limited authorized payment collection agent solely for the purpose of accepting payments via its Payment Services Provider, if applicable from Buyer and remitting those payments to Seller. Buyer's payment obligation to Seller will be satisfied upon receipt of payment by MyExpertHub.com or its Payment Services Provider, as applicable and MyExpertHub.com through its Payment Service Provider, as applicable is responsible for remitting the funds to the Seller in the manner described in these Terms of Service. In the event that MyExpertHub.com through its Payment Service Providers does not remit any such amounts to Seller, the Seller will have recourse only against MyExpertHub.com and not the Buyer directly.
In addition, buyers can request a Custom Order which addresses specific buyer requirements and receive a Custom Offer from Sellers through the Site.
In most locations, gigs may be purchased on MyExpertHub.com by using one of the following payment methods: Credit Card, PayPal, MyExpertHub.com credits, or existing MyExpertHub.com balance.
Service fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. The within fees cover administrative fees. Currently, fees are assessed to the total purchase amount of 20% on all purchases.
Your existing MyExpertHub.com balance will be automatically applied to your next purchase.
You should never offer Sellers to pay or make payment using any method other than through the MyExpertHub.com website. In the event that you have been asked to use an alternative payment method, kindly report it immediately to Customer Support.
By using any payment method or/and providing payment details for making purchases on MyExpertHub.com, you have represented and warranted that you are legally authorized to provide that information; that you are legally authorized or have been permitted to make payments using the payment method(s); if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on MyExpertHub.com and that such actions do not violate any applicable laws.
Buyers may pay on MyExpertHub.com in different currencies. Unless stated otherwise, you will be charged in the currency displayed on the order page. In some cases, when certain currencies are not supported by certain payment methods, you will be charged in US$ even if the price is displayed in another currency.
Buyers should note that the Gigs pricing is derived always from their original US$ price and, therefore, non-US$ currency prices may change daily in accordance with exchange rate fluctuations and may also include conversion fees. Buyers always have the option to pay in US$ by changing their selected displayed currency.
If you paid for an Order in a currency other than US$ and your Order was later canceled for any reason, the amount returned to your MyExpertHub.com Balance would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same US$ value.
Your MyExpertHub.com Balance is always valued in US$, even if it is displayed in a non-US$ currency. You can view your MyExpertHub.com Balance by changing your selected displayed currency. Note that if you opt to look at your MyExpertHub.com Balance in any currency other than US$, it might change daily in accordance with the fluctuation of the exchange rates all whilst always maintaining the same US$ value.
Taxes (Local and/or Federal)
Buyers may be charged with indirect taxes (such as VAT or GST) depending on their residency, location, and any applicable law, in addition to the Gig price shown on the Gig page.
Buyers agree that they are responsible to comply with all tax requirements applicable to them in their country they reside, including but not limited to any obligation to deduct or withhold taxes. It is hereby clarified that all prices and fees that appear on the Site are the net amounts that will be paid following any direct or indirect taxes, levy, withholding tax, or/and deductions.
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH MyExpertHub.com ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER MyExpertHub.com NOR ANY PERSON ASSOCIATED WITH MyExpertHub.com MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. Automatic Translation THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. The Site has been translated for your convenience using translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of MyExpertHub.com and are provided "as is". No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Some content such as images, videos, Flash, etc. may not be accurately translated due to the limitations of the translation software. The official text is the English version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, please refer to the English version of the website which the official version is herewith. Limitation on Liability IN NO EVENT WILL MyExpertHub.com, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT INCLUDING NEGLIGENCE, BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF SELLERS, MyExpertHub.com AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF SELLERS. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH MyExpertHub.com ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER MyExpertHub.com NOR ANY PERSON ASSOCIATED WITH MyExpertHub.com MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
The Site has been translated for your convenience using translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of MyExpertHub.com and are provided "as is". No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Some content such as images, videos, Flash, etc. may not be accurately translated due to the limitations of the translation software.
The official text is the English version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, please refer to the English version of the website which the official version is herewith.
Limitation on Liability
IN NO EVENT WILL MyExpertHub.com, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT INCLUDING NEGLIGENCE, BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF SELLERS, MyExpertHub.com AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF SELLERS. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
User Generated Content (UGC) is hereby referred to as the content added by users (Sellers and Buyers) of the Site. All the content which is uploaded to the Site by users is User Generated Content. MyExpertHub.com doesn’t check the content which is uploaded for any appropriateness, violations of copyright, trademarks, other rights or violations.
Ownership and limitations: Unless it is clearly stated otherwise on the Seller's Gig description page when the work is delivered and subject to payment the Buyer is hereby granted all intellectual property rights including but not limited to copyright for the delivered Gig from the Seller, and the Sellers have waived all rights to the delivered Gig.
The delivered work shall be considered a work for hire under the U.S. Copyright Act. In the event the delivered work does not meet the requirements of work for hire or when US Copyright Act does not apply, the Seller expressly agrees to assign to Buyer the copyright in the delivered work. All transfer and assignment of intellectual property to Buyer shall be subject to full payment for the Gig and the delivery may not be used if payment is cancelled for any reason.
For removal of doubt, in custom created work (such as art work, design work, report generation etc. the delivered work shall be the exclusive property of Buyer, and Seller assigns all rights, title and interest in the delivered work. Some Gigs including for custom created work charge additional payments through Gig Extras for a Commercial Use License.
This means that if you purchase the Gig for personal use, you will own all rights you require for such use and will not need the Commercial Use License. If you intend to use it for any charge or other consideration, or for any purpose that is directly or indirectly in connection with any business, or other undertaking intended for profit, you will need to buy the Commercial Use License through a Gig Extra and will have broader rights that cover your business usage.
For Voice Over Gigs, when the work is delivered and subject to payment, the Buyer is purchasing basic rights which in essence means that the Buyers have agreed to pay a one-time fee allowing them to use the work forever and for any purpose except for radio, commercials, television and internet commercial spots. If you intend to use the VoiceOver to promote a product and/or service with the exception of paid marketing channels), you will need to purchase the Commercial Rights (Buy-Out) through Gig Extra.
If you intend to use the Voice Over in radio, television and internet commercials, you will need to purchase the Full Broadcast Rights (Buy-Out) through Gig Extra. Sellers have further confirmed that whatever information that they have received from the Buyer which is not public domain, shall be kept confidential and shall not be shared or used for any purpose whatsoever other than for the delivery of the ordered work to the Buyer. The users have also agreed that unless they have explicitly indicated otherwise, the content users voluntarily create and/or upload to the Site, including Gig texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by MyExpertHub.com for no consideration for marketing and/or other purposes.
Commercial Use License
When you have purchased a Commercial Use License with your order from a Seller, the Seller has granted you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes only. All intellectual property rights of your purchased Gig are lawfully assigned to you. Permitted Commercial Purposes is hereby referred to any business use example integration into product, promotion, advertising, creating web pages, software or any other business-related tools.
This excludes any and all immoral, illegal, and/or defamatory purposes and its fitness for use for the intended purpose. The license is subject to the Site Terms Of Service. There is clearly no warranty either express or implied, with the purchase of the said Gig. MyExpertHub.com and/or the Seller will not be liable for any such claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the work delivered.
Once payment is confirmed, your order will be created and given a unique MyExpertHub.com order number.
Sellers must deliver completed files and/or proof of work using the Delivered Work button located on the Order page according to the service which was purchased and advertised on their Gig.
Using the Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in this Terms of Service. Using the Deliver Work button when an order was not fulfilled may result in a cancellation of that order after review, it may affect the Seller's rating and result in a warning to Seller.
An order is marked as complete after the order is marked as Delivered and then rated by a Buyer. An order will be automatically marked as complete if not rated and no request for modification was submitted within 3 days after marked as Delivered.
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails, users should contact MyExpertHub.com Customer Support department for help.
When a Buyer orders a Gig, the Seller is notified by email as well as notifications on the Site whilst they log into their account.
Sellers are required to meet the delivery time they specified when creating their Gigs. Failing to do so will allow the Buyer to cancel the order when an order is marked as late and may harm the Seller's status.
Sellers must send completed files and/or proof of work using the Deliver Completed Work button located on the Order page to mark the order as Delivered.
Users are responsible for scanning all transferred files for viruses and malware. MyExpertHub.com will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
Buyers may use the Request Revisions feature located on the Order page while an order is marked as Delivered if the delivered materials do not match the Seller's description on their Gig page or they do not match the requirements sent to the Seller at the beginning of the order process.
Feedback in the way of reviews provided by Buyers when an order is completed is an essential part of MyExpertHub.com rating system. Buyer reviews demonstrate the Buyer's overall experience with the Sellers and their services. Therefore, Buyers are encouraged to communicate to the Seller any concerns they might have regarding the gig they order.
To prevent any misuse of the Site Feedback system, all feedback reviews must come from legitimate sales created and delivered exclusively through the MyExpertHub.com platform.
Purchases arranged which are determined to be to artificially enhance Seller ratings or to abuse the MyExpertHub.com platform with purchases from additional accounts will result in a permanent suspension of all related accounts.
Feedback comments given by Buyers are publicly displayed on Seller's Gig page. Buyers have the option not to include a comment, but still rate the service.
Work Samples are the delivered images and videos sent to a buyer in a delivery message. Work Samples are added to a Seller's Live Portfolio on their Gig page if the Buyer selects to publish the Work Sample while providing a public feedback review.
To Withhold the delivery of any services, files, or information required to complete the Gigs which were ordered with the intent to gain favorable reviews or additional services is totally prohibited.
Once a gig is delivered, the Buyer has three days to respond. If no response is provided within the response period, the order will be considered complete.
Users are allowed to leave reviews on orders up to 10 days after an order is marked as complete. No new reviews may be added to an order after 10 days.
Sellers may not ask for the removal of feedback via reviews from their Buyers.
Disputes and Cancellations
Often times, we have encouraged our Buyers and Sellers to try and settle their conflicts among themselves. However, if this fails, users can contact MyExpertHub.com Customer Support for help.
Order cancellations should be done on MyExpertHub.com, when eligible, by Customer Support or through support as per order.
If you file a transaction dispute or reverse a payment through your payment provider is a violation of the within Terms Of Service. Doing this may get your account temporarily or permanently disabled.
In the event that you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
In case a Buyer or Seller encounters an issue related to the service provided in an order, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter if both parties are not able to resolve the issues by themselves.
MyExpertHub.com, via its Payment Service Providers, reserves the right to place funds on hold or to cancel any order for any suspected fraudulent transactions made on the Site.
Transfers and assignments of intellectual properties to the Buyer shall be subject to full payment for the Gig and the delivered gig may not be used if payment is canceled for any reason.
If an order is canceled, the funds paid will be returned to the Buyers MyExpertHub.com Balance.
Revisions to deliveries can be performed by Sellers based on Seller's Gig and customer care. Sellers may determine the number of revisions offered to Buyers, to include no revision.
Requests for revisions can be performed through the Order page while the order is marked as Delivered.
Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.
As much as possible, we encourage Buyers and Sellers to resolve service disputes among themselves or by using the Resolution Center.
Eligibility to request for MyExpertHub.com to cancel an order will be assessed by the Site Customer Support team based on a number of factors, including violations of our Terms of Service, general misconduct, and improper usage of the MyExpertHub.com delivery system.
Completed orders may be canceled, upon review of our Customer Support team, up to 14 days after the order is marked as complete. Kindly be advised that orders cannot be partially canceled. Therefore, we can only cancel the entire order providing it is justifiable.
In rare circumstances where it is found to be appropriate, our Customer Support team may cancel an order completed after 14 days have passed since its completion date. In such cases, the amounts paid for the canceled order will be returned to the Buyers MyExpertHub.com Balance and will be deducted from the Sellers MyExpertHub.com Balance or if there are no sufficient amounts in the Seller's MyExpertHub.com Balance, from future revenues of such Seller.
Orders are not eligible for cancellation based on the quality of the gig which was delivered by the Seller if the service was rendered as described on the Gig page. In response, Buyers may rate their experience with the Seller on the order page, including the overall level of the quality of the gig received.
Buyers must communicate their concerns to the sellers about the gig they ordered before they make contact with Customer Support. Customer Support will not take any action against Orders where the Buyers have failed to inform their Sellers of the issues related to the Sellers service and will allow the Sellers to first try to resolve the issues. Any non-permitted usage of MyExpertHub.com encountered during an Order, after being reviewed by our Customer Support team, may result in the order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations to MyExpertHub.com Terms of Service.
MyExpertHub.com Customer Support will cancel orders based on, but not limited to the following reasons:
After the Buyer submits their requirements and before the seller delivers on MyExpertHub.com
When the Seller is late and is unresponsive for more than 24 hours while the order is marked as Late and the buyer has requested for the order to be canceled.
When users are abusive towards the other party through threats of low ratings or leveraging order materials such as logins, personal information against each other.
When users have supplied or have included copyright or trademark infringing materials as part of the Buyer requirements or the Sellers delivery.
When the user is no longer an active MyExpertHub.com user due to Terms of Service violations or closure of their account.
When the Sellers have clicked Deliver Now and before the order is marked as complete
When Sellers use the Delivery system to extend their gigs due date to complete the requested service without providing the final delivered service to Buyers. If we receive multiple reported offenses against a seller, this will result in permanent suspension of your account.
When the seller delivers no files and/or proof of work related to the agreed-upon order requirements. Files in question will be reviewed by our Customer Support team with a view to resolving.
When the Seller unlawfully requests additional payments, on or off the MyExpertHub.com platform, by withholding the final delivery of the gig directly related to the agreed requirements.
When the Seller has withheld the final delivery of the gig for improved ratings.
When the Buyers abuse the Request Revisions button to gain more services from the Sellers beyond the agreed requirements.
When the Buyers has threatened to leave an unfavorable review to gain more gig services from the Seller not related to the agreed-upon requirements of a specific order.
When an order is marked as complete and/or before the 3 days after the order has been sent to the buyer.
Users who have been reported to use copyright or trademark infringing after verification and with proof.
MyExpertHub.com Customer Support team reviews all cases where Order delivery manipulation has prevented Buyers or/and Sellers from fully utilizing Support which enabled the order to be marked as complete.
MyExpertHub.com just does not automatically refund payments made for canceled orders back to your payment provider.
Funds from order cancellations are returned to the Buyer's MyExpertHub.com Balance and are available for future purchases on the Site.
Orders which are canceled will not get a refund of the administrative fees to their MyExpertHub.com Buyers Balance.
My Expert Hub Credits
In special instances, MyExpertHub.com might offer you credits, either for marketing and promotional purposes or otherwise stated by the Site, to be used for purchasing Gigs offered on the Site.
You can check for your available Credit balance in your MyExpertHub.com account.
Note that your MyExpertHub.com Credits will be automatically applied to your next purchase and can be viewed in your order summary after you have placed an order.
MyExpertHub.com Credits are subject to time limitations and will expire after the time determined by MyExpertHub.com.
Our Credits will only serve as an incentive to use the Site. Therefore, they are not redeemable for cash, they do not have cash value and are nonrefundable.
MyExpertHub.com Credits may be subject to additional conditions and restrictions which will be determined by MyExpertHub.com.
MyExpertHub.com Credits may be voided in the event of fraud, misuse, or violation of the within Terms and Conditions.
MyExpertHub.com reserves the right to modify or cancel the valid Credits at any time it deems fit.
When you or MyExpertHub.com has suspended or deactivated your MyExpertHub.com account, any unused credits in your account will be canceled.
Sellers create Gigs on MyExpertHub to allow Buyers to purchase their gigs/services.
Sellers may also offer Custom Offers to Buyers in addition to their Gigs/services.
Each order you successfully sell and complete, approves your account with a net revenue of 80% of the purchase amount.
MyExpertHub.com recognizes Sellers sold gigs once an order is marked as complete by the buyer within the three days or thereafter. Sellers, please check out our Orders section below for a definition of a completed order.
If an order is canceled for any reason, the funds paid by the Buyer will be returned to the Buyers MyExpertHub.com Balance.
Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Expert Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete. Kindly view the Expert Sellers section below.
Sellers may withdraw their revenues using one of MyExpertHub.com withdrawal options. Kindly see the Withdrawal Section below regarding payment terms.
The Seller's rating is calculated based on the order reviews posted by Buyers and the number of gigs sold. High ratings and meeting the requirement for the number of gigs sold allow Sellers to obtain advanced Seller levels. On the other hand, in some cases, ongoing low ratings may lead to a demotion of the seller level or the suspension of the Seller's account.
For security concerns, MyExpertHub.com may temporarily disable a Seller's ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by Buyers, or associating multiple MyExpertHub.com accounts to a single withdrawal provider.
Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT, or any other local or federal taxes in their jurisdiction. Sellers represent and warrant that they comply, and will comply at all times with their obligations under income tax provisions in their jurisdiction. The Gig price shown on the Gig page is inclusive of all such taxes and charges that may apply to the Sellers.
Seller hereby appoints MyExpertHub.com as Seller's limited authorized payment collection agent solely for the purpose of accepting payments via its Payment Services Provider, if applicable from Buyers, and remitting those payments to Seller. Seller agrees that payment from Buyer to My Expert Hub shall be considered the same as a payment made directly to the Seller. Buyer's payment obligation to Seller will be satisfied upon receipt of payment by My Expert Hub or its Payment Services Provider, as applicable, and My Expert Hub via its Payment Services Provider, as applicable is responsible for remitting the funds to the Seller in the manner described in these Terms of Service. In the event that My Expert Hub via Payment Services Provider does not remit any such amounts to Seller, the Seller will have recourse only against My Expert Hub and not the Buyer directly. Seller agrees that My Expert Hub may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that My Expert Hub may deem necessary or prudent.
My Expert Hub partners with Payment Services Providers for purposes of collecting Gig related payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with Sales Balances. All payment services in connection with the withdrawal of funds on the My Expert Hub platform are performed by MyExpertHub.com Payment Service Providers.
Sellers on the MyExpertHub.com platform are allowed to post a select number of active Gigs based on their status Level.
See Gigs for Sellers With Levels Below:
10 Gigs for Level 1 Sellers.
20 Gigs for Level 2 Sellers.
35 Gigs for Pro Sellers.
Gigs may be removed from the Site by MyExpertHub.com for violations to these Terms Of Service outlined within, which may include but are not limited to the following violations:
When we detect or observe reports of Illegal or Fraudulent services
When Copyright or Trademark violations and violation of a third party's terms of service reported through our Intellectual Property Claims Policy
When adult-oriented services, Pornographic, Inappropriate/Obscene have been reported, detected, or observed
When you Intentional deliver copies of Gigs
When Spam or Violent Gigs are detected, observed, or reported to us
When Gigs are misleading to Buyers
When gigs are of low quality
When you resell or deliver gigs that you are not authorized to use
When you offer to prepare an academic paper on behalf of Buyer
Gigs that are removed for violations mentioned above, may result in the suspension of the Seller's account.
Gigs that are removed for violations are not eligible to be restored or edited.
Gigs may be removed from our Search feature due to poor performance and/or user misconduct.
All Gigs on the Site must have at least one appropriate image depicting the Gig Seller is offering.
Sellers can display up to two images and Seller must deliver the same or better quality of service shown on their Gig images.
Sellers who consistently deliver Gigs that do not match the quality shown on the Gig images may lead to the Sellers account losing Seller status or becoming permanently disabled.
Statements on the Gig Page that are in contravention to the within Terms of Service are prohibited.
Eligible Gigs in select Categories may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.
Gig Extras offered by a Seller are additional services offered on top of the Seller's Gig for an additional price defined by the Seller.
Gig Extras might be removed for violations of our Terms of Service.
Sellers may only offer Gig Extras which are related to the base service and part of the deliverables on the order.
A Seller has the option of extending the duration of an order for each Gig Extra that is added to the order. This is needed to cover the time which is needed to complete the extra service.
MyExpertHub.com is here to connect you the Sellers to buyers who will pay you for your services.
Sellers will be rewarded and empowered when they work hard to grow their businesses by always satisfying their customers. Remember, reviews tell a lot about you and your services, so delivering on time and maintaining high-quality deliveries and ratings will grow your business.
Sellers can gain account Levels as a result of their activities performances and quality of delivered Gigs.
Advancement in account Levels is updated by an automated system periodically.
Levels Sellers can achieve are Level 1, 2, and Top Seller.
Sellers on MyExpertHub.com will be required to maintain the following to advance to the next level.
To advance to a Level 1 Seller, you are required to complete Ten (10) orders with an 85% rating.
To advance to a Level 2 Seller, you are required to complete Fifty (50) orders and have a 95% rating.
To advance to a Top Seller, you need to complete One hundred (100) orders and have a 100% rating.
The Seller who cannot maintain a high-quality service and stop delivering on time and the Seller risk experience a drop in Account Level, Example a drop from Pro to level 2.Â
Account Levels provide Sellers with additional benefits, including offering gigs for higher prices through Gig Extras
Top Sellers may experience a drop in Account Level upon evaluation if they fail to maintain the following. Pro Level Sellers must maintain a high-quality service; must consistently deliver Gigs on time and get high rating reviews from buyers in order to keep their status.
Seller Custom Offer
Sellers may send Custom Offers to buyers to meet their requirements.
Custom Offers are totally defined by the Seller on request of a Buyer and must consist of the exact description of the Gig agreed upon; the price and the exact time which the Seller expects to deliver the Gig to the Buyer.
Custom Offers are only sent through the Site and any breach of the Terms Of Service here within will lead to the disabling of your account.
Services Which Require The Physical Presence Of Sellers
Some services may require the physical presence of Sellers; for example, business or residence cleaning Gigs. Sellers must conduct themselves in a professional manner at all times. Failing to do this is a breach of the within Terms Of Service and may result in the Buyer requesting a refund.
Withdrawing Earned Revenues
All payment services will be provided by MyExpertHub.com Payment Service Providers.
In order for you to withdraw your earned revenue, you must have an account with at least one of MyExpertHub.com Payment Service Providers. It can either be Stripe or PayPal. All funds eligible for Withdrawal will be held on your behalf at an account with MyExpertHub.com Payment Service Providers.Â
Only one account from MyExpertHub.com withdrawal method can be associated with a profile.
Revenues are only made available for withdrawal from your account following a clearance period of 14 days after the order is marked as complete. Top-Rated Sellers are eligible to withdraw revenue following a clearance period of 7 days after the order is marked as complete.
To withdraw your available revenue, you must click on the designated withdrawal provider to initiate your withdrawal
Seller's withdrawals can only be made in the amount available to you.
Seller's withdrawal fees may vary depending on the withdrawal method which is associated with your account.
Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has started.